Fixing a Flooded Mistake: How We Rescued an Egress Window from a Leaky Installation in Alexandria, Kentucky

Challenge

A homeowner had recently invested in a new egress window for their basement, installed by another contractor. Unfortunately, the window was placed at the bottom of a hill with no drainage system in place—a critical oversight. Within weeks, the window well filled with water during heavy rain, leading to significant basement leaks and water intrusion.

Solution

When our team arrived, the problem was immediately clear: the installer failed to account for the surrounding landscape. Any experienced waterproofer who installs egress windows would recognize that placing a well at the base of a hill requires a dedicated drainage solution to prevent flooding.

To permanently resolve the issue, we installed a WellDuct® system to channel water away from the well, WaterGuard® subfloor drains to manage leaks at the footing, and our TripleSafe® sump pump system to ensure reliable water removal even during extreme weather conditions. The result: a dry, protected basement and a properly functioning egress window that finally lived up to its purpose.